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Post and Package Policy

At LongLivity, we strive to provide exceptional service to our customers, including efficient handling and delivery of your orders.

Here’s what you need to know about our post and package policy:

1. Order Processing Time:
* Orders are typically processed within 2 business days of receiving payment.
* Custom orders or personalized items may require additional processing time. Please refer to the product description for more information.

2. Shipping Methods:
* We offer standard and next-day shipping options.
* Shipping costs are calculated based on the weight and destination of your order. You can view the shipping cost at checkout before completing your purchase.

3. Shipping Times:
* Standard shipping within the United Kingdom typically takes 1 to 3 business days for delivery.
* Next-day shipping options are available for faster delivery. Shipping times vary depending on the selected shipping method and destination.

4. Tracking Information:
* Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
* You can track the status of your order using the provided tracking number on our website or through the carrier’s website.

5. Shipping Restrictions:
* Some products may be subject to shipping restrictions due to size, weight, or regulations in certain regions.
* We do not ship to P.O. boxes or APO/FPO addresses at this time.

6. International Shipping:
* For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the receiver and are not included in the order total or shipping cost.
* International shipping times may vary depending on customs clearance processes and local postal service efficiency.

7. Returns and Exchanges:
* We want you to be completely satisfied with your purchase. If you are not satisfied, please contact us straightaway after receiving your order to initiate a return or exchange.
* Please review our Returns and Exchanges Policy for more information on eligibility, conditions, and instructions.

8. Contact Us:
* If you have any questions or concerns about your order, shipping, or returns, please don’t hesitate to contact our customer service team. We’re here to help!

Thank you for choosing LongLivity for your shopping needs. We appreciate your support!

Need help?

Contact us at sales@longlivity.uk for questions related to refunds and returns.

Returns and Exchange Policy

At LongLivity we want you to be completely satisfied with your purchase. We offer returns and exchanges under the following guidelines:

1. Eligibility:
* To be eligible for a return or exchange, items must be unused, in their original condition, and with any tags or packaging intact.
* Returns and exchanges are accepted straightaway after receiving your order to initiate a return or exchange.

2. Exclusions:
* Some items may not be eligible for returns or exchanges due to hygiene reasons or if they are personalized or custom-made. Please check the product description for specific details.
* Final sale items are not eligible for returns or exchanges unless they arrive damaged or defective.

3. How to Initiate a Return or Exchange:
* To initiate a return or exchange, please contact our customer service team within the specified return period.
* Provide your order number and details of the item(s) you wish to return or exchange.
* Our customer service team will provide you with further instructions, including the return shipping address if applicable.

4. Return Shipping:
* Customers are responsible for the cost of return shipping unless the item received is incorrect, damaged, or defective.
* We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.

5. Refunds and Exchanges Process:
* Once we receive your returned item and verify its eligibility, we will process your refund or exchange.
* Refunds will be issued to the original payment method used for the purchase.
* Exchanges will be processed based on product availability. If the desired exchange item is out of stock, we will issue a refund instead.

6. Damaged or Defective Items:
* If you receive a damaged or defective item, please contact us immediately with photos of the damage.
* We will provide instructions for returning the item and arrange for a replacement or refund.

7. Contact Us:
* If you have any questions or concerns about our returns and exchange policy, please don’t hesitate to contact our customer service team. We’re here to assist you!

Thank you for shopping with LongLivity, We appreciate your support!